You can check your email online by clicking “WebMail” at the bottom of your website or by going to:
You will have a choice of 3 webmail applications. I recommend “RoundCube”
Manual Configuration (IMAP)
You can use these settings in your email client (Outlook, Outlook Express, Live Mail, Thunderbird, etc.)
When prompted select “IMAP” as your Email Server Type.
Mail Server Username: email@example.com
Incoming Mail Server: mail.yourwebsite.com
Outgoing Mail Server: mail.yourisp.com*
*For example, if you are with Bigpond you would use: “mail.bigpond.com” for your Outgoing Mail Server. To see more ISP outgoing servers see details below in “Troubleshooting”.
If you require assistance please contact me.
Update. Make sure your email client has been updated to the most current version.
Outgoing Email Setting for Australian Broadband ISPs
Amnet ADSL: mail.amnet.net.au
iiNet Networks: mail.iinet.net.au
Optus Internet: mail.optusnet.com.au
Telstra Bigpond: mail.bigpond.com
TPG Internet: mail.tpg.com.au
Outgoing Email Setting for Australian Mobile Phones
Optus Mobile Network: mail.optusnet.com.au
Telstra Mobile Network: mail.bigpond.com
Three 3G Mobile Network: smtp.three.com.au
Virgin Mobile 3G: mail.optusnet.com.au
Vodafone Mobile Network: smtp.vodafone.net.au
Antivirus programs can interfere with sending and receiving email. Try disabling your antivirus program. If you can then send and receive after disabling your antivirus program, you will need to create exceptions or modify rules in your antivirus program to allow your email client to function normally.
Firewalls. Firewalls can also interfere with sending and receiving email. Try disabling your firewall. If you can then send and receive after disabling yourfirewall, you will need to create exceptions or modify rules in your firewall to allow your email client to function normally.
Google is your friend. Often your email client will return a specific error or error code. Google that! It is very likely that someone else has had the same problem that you are having and has found a solution.
Remain Calm! Everything has a solution. 🙂